<p class="MsoNormal" dir="RTL" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: right; line-height: normal; mso-outline-level: 2; direction: rtl; unicode-bidi: embed;" id="bkmrk-%D9%88%D8%AD%D8%AF%D8%A9-%D8%A7%D9%84%D8%AF%D8%B9%D9%85-%D8%A7%D9%84%D9%81%D9%86%D9%8A-%D9%84%D9%84%D9%85"><strong><span lang="AR-SA" style="font-size: 20.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">وحدة الدعم الفني للمستخدمين في محكمة العدل الإسلامية</span></strong></p>
<div class="MsoNormal" align="center" dir="RTL" style="margin-bottom: .0001pt; text-align: center; line-height: normal; direction: rtl; unicode-bidi: embed;" id="bkmrk-"><hr align="center" size="2" width="100%"></div>
<p class="MsoNormal" dir="RTL" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: right; line-height: normal; mso-outline-level: 3; direction: rtl; unicode-bidi: embed;" id="bkmrk-%D8%A3%D9%88%D9%84%D9%8B%D8%A7%3A-%D8%A7%D9%84%D8%AA%D8%B9%D8%B1%D9%8A%D9%81-%D8%A7%D9%84%D8%B9%D8%A7%D9%85"><strong><span lang="AR-SA" style="font-size: 15.5pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">أولًا: التعريف العام</span></strong></p>
<p class="MsoNormal" dir="RTL" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;" id="bkmrk-%D9%88%D8%AD%D8%AF%D8%A9-%D8%A7%D9%84%D8%AF%D8%B9%D9%85-%D8%A7%D9%84%D9%81%D9%86%D9%8A-%D9%84%D9%84%D9%85-1"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">وحدة الدعم الفني للمستخدمين هي الجهة المعنية <strong>بمساعدة جميع مستخدمي المنصة القضائية</strong> على التفاعل السليم والآمن مع خدمات المحكمة، وتقديم الدعم التقني المباشر لهم، وتجاوز الأعطال أو الإشكالات التي قد تواجههم أثناء استخدام المنصة، وذلك بما يضمن <strong>العدالة التقنية</strong> بوصفها جزءًا من العدالة الشرعية</span><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">.</span></p>
<div class="MsoNormal" align="center" dir="RTL" style="margin-bottom: .0001pt; text-align: center; line-height: normal; direction: rtl; unicode-bidi: embed;" id="bkmrk--1"><hr align="center" size="2" width="100%"></div>
<p class="MsoNormal" dir="RTL" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: right; line-height: normal; mso-outline-level: 3; direction: rtl; unicode-bidi: embed;" id="bkmrk-%D8%AB%D8%A7%D9%86%D9%8A%D9%8B%D8%A7%3A-%D8%A7%D9%84%D9%85%D9%87%D8%A7%D9%85-%D8%A7%D9%84%D8%B1%D8%A6%D9%8A"><strong><span lang="AR-SA" style="font-size: 15.5pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">ثانيًا: المهام الرئيسية</span></strong></p>
<table class="MsoNormalTable" style="mso-cellspacing: 1.5pt; mso-yfti-tbllook: 1184;" border="0" cellpadding="0" id="bkmrk-%D8%A7%D9%84%D9%85%D8%AC%D8%A7%D9%84-%D8%A7%D9%84%D9%85%D9%87%D8%A7%D9%85-%D8%A7%D8%B3%D8%AA%D9%82%D8%A8%D8%A7">
<thead>
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<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: center; line-height: normal; direction: rtl; unicode-bidi: embed;" align="center"><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">المجال</span></strong></p>
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<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: center; line-height: normal; direction: rtl; unicode-bidi: embed;" align="center"><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">المهام</span></strong></p>
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<tr style="mso-yfti-irow: 1;">
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<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">استقبال طلبات الدعم الفني</span></strong></p>
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<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">الرد على الاستفسارات والمشاكل الفنية عبر نظام التذاكر أو الاتصال المباشر</span></p>
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<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">مساعدة المتقاضين الجدد</span></strong></p>
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<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">توجيههم لإنشاء الحساب، رفع الدعوى، متابعة الجلسة، تقديم الاعتراض</span></p>
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<tr style="mso-yfti-irow: 3;">
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">إصلاح الأعطال التقنية الفردية</span></strong></p>
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<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">حل مشاكل الدخول، ظهور المستندات، تنفيذ التواقيع، إرسال المرفقات، تفعيل الجلسات</span></p>
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<tr style="mso-yfti-irow: 4;">
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">تدريب المستخدمين على المنصة</span></strong></p>
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<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">تقديم فيديوهات تعليمية، كتيبات إرشادية، جلسات تعريفية للقضاة والموظفين والمتقاضين</span></p>
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<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">ضمان تيسير الوصول القضائي</span></strong></p>
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<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">التأكد من أن كل مستخدم – حتى من ضعيفي التقنية – يمكنه الوصول لخدمات المحكمة بسهولة</span></p>
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<div class="MsoNormal" align="center" dir="RTL" style="margin-bottom: .0001pt; text-align: center; line-height: normal; direction: rtl; unicode-bidi: embed;" id="bkmrk--2"><hr align="center" size="2" width="100%"></div>
<p class="MsoNormal" dir="RTL" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: right; line-height: normal; mso-outline-level: 3; direction: rtl; unicode-bidi: embed;" id="bkmrk-%D8%AB%D8%A7%D9%84%D8%AB%D9%8B%D8%A7%3A-%D8%A7%D9%84%D9%87%D9%8A%D9%83%D9%84-%D8%A7%D9%84%D8%AF%D8%A7%D8%AE"><strong><span lang="AR-SA" style="font-size: 15.5pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">ثالثًا: الهيكل الداخلي للوحدة</span></strong></p>
<table class="MsoNormalTable" style="mso-cellspacing: 1.5pt; mso-yfti-tbllook: 1184;" border="0" cellpadding="0" id="bkmrk-%D8%A7%D9%84%D9%82%D8%B3%D9%85-%D8%A7%D9%84%D9%85%D9%87%D8%A7%D9%85-%F0%9F%8E%A7-%D9%82%D8%B3%D9%85-%D8%A7">
<thead>
<tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes;">
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<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: center; line-height: normal; direction: rtl; unicode-bidi: embed;" align="center"><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">القسم</span></strong></p>
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<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: center; line-height: normal; direction: rtl; unicode-bidi: embed;" align="center"><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">المهام</span></strong></p>
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</thead>
<tbody>
<tr style="mso-yfti-irow: 1;">
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span dir="LTR" style="font-size: 14.0pt; font-family: 'Segoe UI Symbol',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Segoe UI Symbol'; mso-font-kerning: 0pt; mso-ligatures: none;">🎧</span><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"> </span><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">قسم الدعم المباشر</span></strong></p>
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<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">الرد الفوري على الاستفسارات عبر الهاتف، المحادثة الفورية، أو البريد</span></p>
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<tr style="mso-yfti-irow: 2;">
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span dir="LTR" style="font-size: 14.0pt; font-family: 'Segoe UI Symbol',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Segoe UI Symbol'; mso-font-kerning: 0pt; mso-ligatures: none;">📨</span><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"> </span><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">قسم نظام التذاكر</span></strong></p>
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<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">تسجيل كل حالة دعم في سجل مرقّم ومتابعتها حتى الإغلاق</span></p>
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<tr style="mso-yfti-irow: 3;">
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span dir="LTR" style="font-size: 14.0pt; font-family: 'Segoe UI Symbol',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Segoe UI Symbol'; mso-font-kerning: 0pt; mso-ligatures: none;">📹</span><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"> </span><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">قسم المواد التعليمية</span></strong></p>
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<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">إنتاج فيديوهات شروحات، كتيبات</span><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"> PDF</span><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">، صفحات أسئلة وأجوبة شائعة</span></p>
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<tr style="mso-yfti-irow: 4; mso-yfti-lastrow: yes;">
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span dir="LTR" style="font-size: 14.0pt; font-family: 'Segoe UI Symbol',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Segoe UI Symbol'; mso-font-kerning: 0pt; mso-ligatures: none;">👥</span><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"> </span><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">قسم الحالات الخاصة</span></strong></p>
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<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">دعم كبار السن، ذوي الإعاقة، أو من لديهم صعوبات تقنية كبيرة</span></p>
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<div class="MsoNormal" align="center" dir="RTL" style="margin-bottom: .0001pt; text-align: center; line-height: normal; direction: rtl; unicode-bidi: embed;" id="bkmrk--3"><hr align="center" size="2" width="100%"></div>
<p class="MsoNormal" dir="RTL" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: right; line-height: normal; mso-outline-level: 3; direction: rtl; unicode-bidi: embed;" id="bkmrk-%D8%B1%D8%A7%D8%A8%D8%B9%D9%8B%D8%A7%3A-%D8%A7%D9%84%D9%82%D9%86%D9%88%D8%A7%D8%AA-%D8%A7%D9%84%D9%85%D8%AA"><strong><span lang="AR-SA" style="font-size: 15.5pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">رابعًا: القنوات المتاحة للدعم</span></strong></p>
<ul type="disc" id="bkmrk-%D8%A7%D9%84%D8%AF%D8%B9%D9%85-%D8%A7%D9%84%D9%85%D8%A8%D8%A7%D8%B4%D8%B1-%D9%85%D9%86-%D8%AE%D9%84%D8%A7">
<li class="MsoNormal" style="mso-margin-top-alt: auto; margin-right: .5in; mso-margin-bottom-alt: auto; margin-left: 0in; text-align: right; line-height: normal; mso-list: l2 level1 lfo1; tab-stops: list .5in; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">الدعم المباشر من خلال</span><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">:</span></li>
<ul type="circle">
<li class="MsoNormal" style="mso-margin-top-alt: auto; margin-right: .5in; mso-margin-bottom-alt: auto; margin-left: 0in; text-align: right; line-height: normal; mso-list: l2 level2 lfo1; tab-stops: list 1.0in; direction: rtl; unicode-bidi: embed;"><span dir="LTR" style="font-size: 14.0pt; font-family: 'Segoe UI Symbol',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Segoe UI Symbol'; mso-font-kerning: 0pt; mso-ligatures: none;">🖥</span><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">️ </span><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">محادثة حية عبر المنصة</span></strong></li>
<li class="MsoNormal" style="mso-margin-top-alt: auto; margin-right: .5in; mso-margin-bottom-alt: auto; margin-left: 0in; text-align: right; line-height: normal; mso-list: l2 level2 lfo1; tab-stops: list 1.0in; direction: rtl; unicode-bidi: embed;"><span dir="LTR" style="font-size: 14.0pt; font-family: 'Segoe UI Symbol',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Segoe UI Symbol'; mso-font-kerning: 0pt; mso-ligatures: none;">📧</span><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"> </span><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">البريد الإلكتروني الرسمي</span></strong></li>
<li class="MsoNormal" style="mso-margin-top-alt: auto; margin-right: .5in; mso-margin-bottom-alt: auto; margin-left: 0in; text-align: right; line-height: normal; mso-list: l2 level2 lfo1; tab-stops: list 1.0in; direction: rtl; unicode-bidi: embed;"><span dir="LTR" style="font-size: 14.0pt; font-family: 'Segoe UI Symbol',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Segoe UI Symbol'; mso-font-kerning: 0pt; mso-ligatures: none;">📱</span><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"> </span><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">واتساب الدعم القضائي</span></strong></li>
<li class="MsoNormal" style="mso-margin-top-alt: auto; margin-right: .5in; mso-margin-bottom-alt: auto; margin-left: 0in; text-align: right; line-height: normal; mso-list: l2 level2 lfo1; tab-stops: list 1.0in; direction: rtl; unicode-bidi: embed;"><span dir="LTR" style="font-size: 14.0pt; font-family: 'Segoe UI Symbol',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Segoe UI Symbol'; mso-font-kerning: 0pt; mso-ligatures: none;">📞</span><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"> </span><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">الهاتف القضائي الموحد</span></strong></li>
</ul>
<li class="MsoNormal" style="mso-margin-top-alt: auto; margin-right: .5in; mso-margin-bottom-alt: auto; margin-left: 0in; text-align: right; line-height: normal; mso-list: l2 level1 lfo1; tab-stops: list .5in; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">الدعم غير المباشر عبر</span><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">:</span></li>
<ul type="circle">
<li class="MsoNormal" style="mso-margin-top-alt: auto; margin-right: .5in; mso-margin-bottom-alt: auto; margin-left: 0in; text-align: right; line-height: normal; mso-list: l2 level2 lfo1; tab-stops: list 1.0in; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">قاعدة بيانات الأسئلة الشائعة</span><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"> (FAQ)</span></li>
<li class="MsoNormal" style="mso-margin-top-alt: auto; margin-right: .5in; mso-margin-bottom-alt: auto; margin-left: 0in; text-align: right; line-height: normal; mso-list: l2 level2 lfo1; tab-stops: list 1.0in; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">فيديوهات مصورة قصيرة تشرح كل إجراء</span></li>
<li class="MsoNormal" style="mso-margin-top-alt: auto; margin-right: .5in; mso-margin-bottom-alt: auto; margin-left: 0in; text-align: right; line-height: normal; mso-list: l2 level2 lfo1; tab-stops: list 1.0in; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">مركز المعرفة القضائية</span><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"> (Knowledge Center)</span></li>
</ul>
</ul>
<div class="MsoNormal" align="center" dir="RTL" style="margin-bottom: .0001pt; text-align: center; line-height: normal; direction: rtl; unicode-bidi: embed;" id="bkmrk--4"><hr align="center" size="2" width="100%"></div>
<p class="MsoNormal" dir="RTL" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: right; line-height: normal; mso-outline-level: 3; direction: rtl; unicode-bidi: embed;" id="bkmrk-%D8%AE%D8%A7%D9%85%D8%B3%D9%8B%D8%A7%3A-%D8%A7%D9%84%D8%B6%D9%88%D8%A7%D8%A8%D8%B7-%D8%A7%D9%84%D8%B4%D8%B1"><strong><span lang="AR-SA" style="font-size: 15.5pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">خامسًا: الضوابط الشرعية والسلوكية</span></strong></p>
<p class="MsoNormal" dir="RTL" style="mso-margin-top-alt: auto; margin-right: .5in; mso-margin-bottom-alt: auto; text-align: right; text-indent: -.25in; line-height: normal; mso-list: l1 level1 lfo2; tab-stops: list .5in; direction: rtl; unicode-bidi: embed;" id="bkmrk-1.%C2%A0%C2%A0%C2%A0%C2%A0-%D9%84%D8%A7-%D9%8A%D8%AC%D9%88%D8%B2-%D9%84%D9%85%D9%88%D8%B8%D9%81"><!-- [if !supportLists]--><span style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"><span style="mso-list: Ignore;">1.<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><!--[endif]--><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">لا يجوز لموظف الدعم إعطاء <strong>أي فتوى أو توجيه قانوني أو ترجيح شرعي</strong></span></p>
<p class="MsoNormal" dir="RTL" style="mso-margin-top-alt: auto; margin-right: .5in; mso-margin-bottom-alt: auto; text-align: right; text-indent: -.25in; line-height: normal; mso-list: l1 level1 lfo2; tab-stops: list .5in; direction: rtl; unicode-bidi: embed;" id="bkmrk-2.%C2%A0%C2%A0%C2%A0%C2%A0-%D9%8A%D9%84%D8%AA%D8%B2%D9%85-%D8%A7%D9%84%D9%85%D9%88%D8%B8%D9%81-"><!-- [if !supportLists]--><span style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"><span style="mso-list: Ignore;">2.<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><!--[endif]--><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">يلتزم الموظف <strong>بالسرية التامة</strong> في ما يراه من بيانات أو مستندات أثناء تقديم الدعم</span></p>
<p class="MsoNormal" dir="RTL" style="mso-margin-top-alt: auto; margin-right: .5in; mso-margin-bottom-alt: auto; text-align: right; text-indent: -.25in; line-height: normal; mso-list: l1 level1 lfo2; tab-stops: list .5in; direction: rtl; unicode-bidi: embed;" id="bkmrk-3.%C2%A0%C2%A0%C2%A0%C2%A0-%D9%8A%D9%8F%D8%AD%D8%B3%D9%86-%D8%A7%D9%84%D8%AE%D8%B7%D8%A7%D8%A8-"><!-- [if !supportLists]--><span style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"><span style="mso-list: Ignore;">3.<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><!--[endif]--><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">يُحسن الخطاب ويحترم المتقاضي، ولا يسخر أو يُظهر التردد في الرد</span></p>
<p class="MsoNormal" dir="RTL" style="mso-margin-top-alt: auto; margin-right: .5in; mso-margin-bottom-alt: auto; text-align: right; text-indent: -.25in; line-height: normal; mso-list: l1 level1 lfo2; tab-stops: list .5in; direction: rtl; unicode-bidi: embed;" id="bkmrk-4.%C2%A0%C2%A0%C2%A0%C2%A0-%D9%8A%D8%AA%D9%85-%D8%AA%D9%82%D9%8A%D9%8A%D9%85-%D8%A7%D9%84%D9%85"><!-- [if !supportLists]--><span style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"><span style="mso-list: Ignore;">4.<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><!--[endif]--><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">يتم تقييم الموظفين دوريًا بناءً على <strong>رضا المستخدمين ووضوح المساعدة</strong></span></p>
<div class="MsoNormal" align="center" dir="RTL" style="margin-bottom: .0001pt; text-align: center; line-height: normal; direction: rtl; unicode-bidi: embed;" id="bkmrk--5"><hr align="center" size="2" width="100%"></div>
<p class="MsoNormal" dir="RTL" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: right; line-height: normal; mso-outline-level: 3; direction: rtl; unicode-bidi: embed;" id="bkmrk-%D8%B3%D8%A7%D8%AF%D8%B3%D9%8B%D8%A7%3A-%D8%AA%D9%82%D8%A7%D8%B1%D9%8A%D8%B1-%D9%88%D8%A3%D8%AF%D8%A7%D8%A1"><strong><span lang="AR-SA" style="font-size: 15.5pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">سادسًا: تقارير وأداء الوحدة</span></strong></p>
<table class="MsoNormalTable" style="mso-cellspacing: 1.5pt; mso-yfti-tbllook: 1184;" border="0" cellpadding="0" id="bkmrk-%D9%86%D9%88%D8%B9-%D8%A7%D9%84%D8%AA%D9%82%D8%B1%D9%8A%D8%B1-%D8%A7%D9%84%D8%AA%D9%88%D8%B6%D9%8A%D8%AD-">
<thead>
<tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes;">
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: center; line-height: normal; direction: rtl; unicode-bidi: embed;" align="center"><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">نوع التقرير</span></strong></p>
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<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: center; line-height: normal; direction: rtl; unicode-bidi: embed;" align="center"><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">التوضيح</span></strong></p>
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</tr>
</thead>
<tbody>
<tr style="mso-yfti-irow: 1;">
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">⏱️ </span><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">معدل زمن الاستجابة</span></p>
</td>
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">الوقت بين فتح التذكرة وحصول المستخدم على المساعدة</span></p>
</td>
</tr>
<tr style="mso-yfti-irow: 2;">
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span dir="LTR" style="font-size: 14.0pt; font-family: 'Segoe UI Symbol',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Segoe UI Symbol'; mso-font-kerning: 0pt; mso-ligatures: none;">✅</span><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"> </span><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">نسبة النجاح في حل المشكلات</span></p>
</td>
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">كم تذكرة تم حلها من أول تواصل</span></p>
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<tr style="mso-yfti-irow: 3;">
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span dir="LTR" style="font-size: 14.0pt; font-family: 'Segoe UI Symbol',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Segoe UI Symbol'; mso-font-kerning: 0pt; mso-ligatures: none;">📊</span><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"> </span><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">عدد المستخدمين المدعومين</span></p>
</td>
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">تصنيف بحسب القضاة / المتقاضين / موظفي المحكمة / المندوبين</span></p>
</td>
</tr>
<tr style="mso-yfti-irow: 4; mso-yfti-lastrow: yes;">
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span dir="LTR" style="font-size: 14.0pt; font-family: 'Segoe UI Symbol',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Segoe UI Symbol'; mso-font-kerning: 0pt; mso-ligatures: none;">🎓</span><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"> </span><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">تقييم الفائدة التعليمية</span></p>
</td>
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">مدى فاعلية الفيديوهات والمواد التعليمية المرفقة بالمنصة</span></p>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal" align="center" dir="RTL" style="margin-bottom: .0001pt; text-align: center; line-height: normal; direction: rtl; unicode-bidi: embed;" id="bkmrk--6"><hr align="center" size="2" width="100%"></div>
<p class="MsoNormal" dir="RTL" style="mso-margin-top-alt: auto; mso-margin-bottom-alt: auto; text-align: right; line-height: normal; mso-outline-level: 3; direction: rtl; unicode-bidi: embed;" id="bkmrk-%E2%9C%85-%D8%B3%D8%A7%D8%A8%D8%B9%D9%8B%D8%A7%3A-%D8%A7%D9%84%D8%B9%D9%84%D8%A7%D9%82%D8%A9-%D9%85%D8%B9"><strong><span dir="LTR" style="font-size: 15.5pt; font-family: 'Segoe UI Symbol',sans-serif; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Segoe UI Symbol'; mso-font-kerning: 0pt; mso-ligatures: none;">✅</span></strong><strong><span dir="LTR" style="font-size: 15.5pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;"> </span></strong><strong><span lang="AR-SA" style="font-size: 15.5pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">سابعًا: العلاقة مع باقي الوحدات</span></strong></p>
<ul type="disc" id="bkmrk-%D8%AA%D8%AA%D9%83%D8%A7%D9%85%D9%84-%D8%A7%D9%84%D9%88%D8%AD%D8%AF%D8%A9-%D9%85%D8%B9%3A">
<li class="MsoNormal" style="mso-margin-top-alt: auto; margin-right: .5in; mso-margin-bottom-alt: auto; margin-left: 0in; text-align: right; line-height: normal; mso-list: l0 level1 lfo3; tab-stops: list .5in; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">تتكامل الوحدة مع</span><span dir="LTR" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">:</span></li>
</ul>
<table class="MsoNormalTable" style="mso-cellspacing: 1.5pt; mso-yfti-tbllook: 1184;" border="0" cellpadding="0" id="bkmrk-%D8%A7%D9%84%D9%88%D8%AD%D8%AF%D8%A9-%D8%B7%D8%A8%D9%8A%D8%B9%D8%A9-%D8%A7%D9%84%D8%AA%D8%B9%D8%A7%D9%88%D9%86">
<thead>
<tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes;">
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: center; line-height: normal; direction: rtl; unicode-bidi: embed;" align="center"><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">الوحدة</span></strong></p>
</td>
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: center; line-height: normal; direction: rtl; unicode-bidi: embed;" align="center"><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">طبيعة التعاون</span></strong></p>
</td>
</tr>
</thead>
<tbody>
<tr style="mso-yfti-irow: 1;">
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">تشغيل المنصة القضائية</span></strong></p>
</td>
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">لإصلاح الأعطال الفنية المرتبطة بالخوادم أو تحديثات النظام</span></p>
</td>
</tr>
<tr style="mso-yfti-irow: 2;">
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">الإعلام القضائي الرقمي</span></strong></p>
</td>
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">لتوجيه المتقاضين بإشعارات توضيحية ومحتوى مرئي عند حدوث خلل جماعي</span></p>
</td>
</tr>
<tr style="mso-yfti-irow: 3;">
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">وحدة الذكاء الاصطناعي الفقهي</span></strong></p>
</td>
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">لشرح تقنيات التصنيف الفقهي الآلي عند تساؤلات المستخدمين</span></p>
</td>
</tr>
<tr style="mso-yfti-irow: 4; mso-yfti-lastrow: yes;">
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><strong><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">وحدة التفتيش الإداري</span></strong></p>
</td>
<td style="padding: .75pt .75pt .75pt .75pt;">
<p class="MsoNormal" dir="RTL" style="margin-bottom: .0001pt; text-align: right; line-height: normal; direction: rtl; unicode-bidi: embed;"><span lang="AR-SA" style="font-size: 14.0pt; font-family: 'Times New Roman',serif; mso-fareast-font-family: 'Times New Roman'; mso-font-kerning: 0pt; mso-ligatures: none;">لمراقبة جودة أداء الدعم الفني ومحاسبة أي خلل سلوكي أو مهني</span></p>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal" align="center" dir="RTL" style="margin-bottom: .0001pt; text-align: center; line-height: normal; direction: rtl; unicode-bidi: embed;" id="bkmrk--7"><hr align="center" size="2" width="100%"></div>
<p class="MsoNormal" dir="RTL" style="text-align: right; direction: rtl; unicode-bidi: embed;" id="bkmrk-%C2%A0"><span dir="LTR" style="font-size: 13.0pt; line-height: 107%;">&nbsp;</span></p>